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Chez goetzpartners, nous vivons la diversité et l'égalité des chances. Si le masculin générique est utilisé dans les textes pour des raisons de meilleure lisibilité, il s'agit toujours de toutes les personnes, sans jugement.

ShortCut: Digital Customer Care Index 2021

tmt

Digitalization has profoundly changed how telcos interact with their customers. While in the past, customer care was restricted to in-store services and basic call centers, today's companies can choose from a broad variety of technology-enabled solutions. Digital customer care can establish a critical competitive advantage while reducing the cost of service delivery. The publication outlines success factors for becoming a truly customer-centric company.