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Bei goetzpartners leben wir Diversität und Chancengleichheit. Wenn in Texten aus Gründen der besseren Lesbarkeit das generische Maskulinum verwendet wird, sind damit stets wertfrei alle Menschen gemeint.

ShortCut: Digital Customer Care Index 2021

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Digitalization has profoundly changed how telcos interact with their customers. While in the past, customer care was restricted to in-store services and basic call centers, today's companies can choose from a broad variety of technology-enabled solutions. Digital customer care can establish a critical competitive advantage while reducing the cost of service delivery. The publication outlines success factors for becoming a truly customer-centric company.